Policies

Turnaround Time

All garments are custom made to order. Orders can be rushed for a $15 fee per order.

Turnaround time is 7-21 business days unless otherwise stated. At times normal turnaround does exceed the timeframe stated(this includes times when a sale is active and during Ramadan/Eid). Rush orders guarantee a 1-5 day turnaround.

Turnaround time begins the first business day following the order confirmation.Turnaround time is based not only on the garment ordered, but also production factors outside of the customer's knowledge or control.Turnaround time does not include delivery/shipping time.

 

Shipping / Delivery

Local Delivery (Philadelphia Only) - Delivery services are only available to customers located within Philadelphia, PA. Delivery times may vary depending on location and scheduling availability. Your order will be delivered the same or next day that it is completed and packed. You will get a delivery notification when your order has been successfully delivered. 

Shipping (Outside Of Philadelphia) - Shipping services are available to customers located outside of Philadelphia, PA. Shipping times may vary depending on carrier and destination. Shipping may take 2-5 days after your order has been completed and packed. You will get a tracking number once your order has been handed off to the carrier where you can track until it reaches you. 

Once your order has been shipped or handed off to the delivery carrier, we are not responsible for lost, stolen, or damaged packages. Any delivery issues will be handled directly with the carrier. 

Because our items are carefully prepared and/or custom-made, we do not accept returns or offer refunds.

Exceptions – Our Error Only
Refunds or returns will only be provided if the mistake was made on our end. This includes:

  • Receiving the wrong item
  • Items that arrive damaged due to our error
  • Manufacturing defects

To be eligible for a return or refund, you must contact us within 48 hours of receiving your order and provide clear photos of the issue.

Non-Refundable Situations
We do not offer refunds or returns for:

  • Change of mind
  • Wrong size selected by the customer
  • Incorrect address provided by the customer
  • Normal wear and tear

Approval Process
All requests will be reviewed, and if approved, a replacement or refund will be issued at our discretion.