Refund policy

Custom & Made-to-Order Items

All products are custom made based on the specifications, measurements, fabrics, colors, or design choices selected by the customer. Due to the personalized nature of our work:

  • Custom-made items are generally non-returnable and non-refundable.
  • Once production has started, orders cannot be canceled or modified unless approved by us.

Eligibility for Returns or Refunds

We only accept returns or issue refunds under the following circumstances:

  • The item arrived damaged
  • The wrong item was sent
  • There is a verified workmanship defect
  • The item does not match the approved order specifications

To request a return or refund, you must contact us within 2 days of delivery.

Return Request Process

To start a return request, please email us at contact.s1customs@gmail.com or text (267) 772-8221 with:

  • Your order number
  • Photos of the item
  • A description of the issue

We may request additional photos or information before approving the request.

Approved Returns

If your return is approved:

  • The item must be unused and in original condition
  • Customers may be responsible for return shipping costs unless the error was ours
  • Refunds will be issued to the original payment method within [5–10 business days] after inspection

Alterations & Fit Issues

Because sizing and fit can vary, customers are responsible for providing accurate measurements.

If an item does not fit due to customer-provided measurements, we do not offer refunds. However, we may offer alterations at an additional cost.

If the sizing issue resulted from our error, we will work with you to correct the item at no additional charge.

Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses provided by the customer